Online Store Return Policy

All non-manufacturer defect returns are subject to a 30% restocking fee for BACMOVE online store credit only.

All returns must be pre-approved by requesting an RMA (Return Merchandise Authorization) number. To request one, please contact us and include a description of the problem. Once your request is received, you will be contacted within three business days with an RMA number and instructions for returning the item(s). The RMA number is valid for two weeks from the date it is provided.

You must repack any returned item as it was delivered to you, including all components, materials, and documentation. Once the item has shipped, email the tracking number(s) with your RMA number. We will notify you by email of your refund once we have received and processed the returned item(s).

Return shipping costs are refunded only when the return results from an incorrect product shipment.